Orders & Shipping
Questions and answers related to Orders & Shipping
How long will it take for my order to be processed?
Orders are usually processed within 1-2 business days. You’ll receive a confirmation email with the order details once it’s processed.
How long does shipping take?
Standard shipping typically takes 4-6 business days, depending on your location. For personalized or custom items, please allow up to two weeks for delivery.
Can I track my order?
Yes, once your order is shipped, we’ll send you a tracking number via email so you can monitor your package’s progress.
What countries do you ship to?
We ship our orders to any location in the USA.
Can I change my shipping address after placing an order?
If your order hasn’t been shipped yet, we may be able to update your shipping address. Contact our customer service team as soon as possible with the updated address.
What if my package is delayed or lost?
In case of delays, please check your tracking details or contact the shipping provider. If you suspect your package is lost, reach out to our customer service team, and we’ll assist in locating it or arranging a replacement.
Do you ship on weekends and holidays?
We can receive orders during every day of the year, but process orders on weekdays only. Orders placed over the weekend or on holidays will be processed the next business day.
Returns
Questions and answers related to our return policies.
What is your return policy?
We accept returns within 30 days of purchase for items in their original condition and packaging. Personalized items may not be eligible for returns unless they are defective.
How do I initiate a return?
o start a return, please contact our customer service team with your order number and reason for return. We’ll provide you with instructions on how to proceed.
Are there any items that cannot be returned?
Personalized or custom-made items are generally non-returnable unless they arrive damaged or with a defect. Please refer to our return policy for a complete list of non-returnable items.
How long does it take to process a return?
nce we receive your returned item, it typically takes 5-7 business days to process your return and issue a refund. You’ll receive an email confirmation once your return is processed.
When will I receive my refund?
Refunds are usually issued within 5-7 business days after we process your return. The time it takes for the refund to appear in your account depends on your payment provider.
What should I do if I received a damaged or defective item?
If your item arrived damaged or with a defect, please contact our customer service team with photos and details, and we’ll arrange a replacement or refund as quickly as possible.
Do I need the original packaging for a return?
- Yes, items should be returned in their original packaging to ensure they arrive in good condition. This helps us process your return more efficiently.
