Shipping policy
Shipping Policy
At Naomi Melbourne, we are committed to providing fast and reliable shipping for all your fashion and jewelry orders. Here are the details of our shipping policy:
1. Processing Time
Orders are processed within 1-3 business days. For items made-to-order, please allow up to 7-10 business days for processing. Once your order is processed, we will send you a shipping confirmation email with tracking information.
2. Delivery Time
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Standard Shipping: Once shipped, orders in Australia typically arrive within 7-14 business days.
Delivery times may vary depending on the destination and courier conditions.
3. Shipping Costs
We offer free shipping on all orders in Australia.
4. Shipping Methods
We use trusted couriers such as An Post, DHL, and GLS to ensure that your package arrives safely and on time.
5. Order Modifications
If you need to make any changes to your order, please contact us at info@naomi-melbourne.com as soon as possible. While we will do our best to accommodate any changes, we cannot guarantee modifications once an order has been shipped.
6. Incorrect Shipping Address
Please ensure that your shipping address is accurate and complete. We are not responsible for lost or returned packages due to incorrect address details. Double-check your information before completing the order.
7. Order Tracking
Once your order is dispatched, we will send you an email with a tracking number. You can use this number to track your shipment via the courier's website.
8. Delivery Issues
If you encounter any issues with delivery (e.g., damaged items or non-receipt of order), please contact us immediately at info@naomi-melbourne.com. We will work to resolve the issue as quickly as possible.
9. Failed Deliveries
If a delivery attempt fails due to incorrect address information or non-receipt, the cost of reshipping the item will be borne by the customer.
10. Changes and Updates to This Policy
We reserve the right to update this Shipping Policy at any time. Any changes will be posted on this page. Please review this policy periodically to stay informed.
Contact Us
If you have any questions or need assistance with your order, feel free to contact us at info@naomi-melbourne.com